Shipping policy

SHIPPING POLICY

Lemi is not responsible for delayed delivery of packages due to customs issues when shipping internationally. Please note that delivery times are estimated and not guaranteed. 

Once the shipping carrier has scanned your package, Lemi is not liable for lost or stolen shipments, even when tracking dictates it has been delivered. Lemi is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issues within the shipping company. If your package is sent back to Lemi for any reason, a store credit will be issued via email (minus the applicable shipping costs).

Please note that shipment delays may occur due to enhanced or evolving customs regulations in certain countries. These delays are outside of our control and may impact delivery timelines

We strongly recommend adding shipping insurance to your order.

DUTIES/TARIFFS POLICY

Lemi and co. is not responsible for any duties, tariffs, customs fees, or other related charges that may be incurred during the shipping process. These charges are determined by the destination country’s customs authorities and are beyond our control. All applicable fees are the sole responsibility of the customer and must be paid upon delivery, if required by the governing customs office.

In the event that a package is returned to us due to unpaid duties or refusal of delivery, any return shipping costs and associated customs fees will be deducted from the customer's refund or store credit. 

Please note that shipment delays may occur due to enhanced or evolving customs regulations in certain countries. These delays are outside of our control and may impact delivery timelines.

PROCESSING TIME

Lemi aims to ship orders out within 2-5 business days. During high volume times, the processing time may be extended. Lemi cannot guarantee a delivery date. 

WRONG ADDRESS POLICY

Lemi ships to the address that is provided at checkout. Lemi is not responsible for packages that are undeliverable due to an incorrect address. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a package is returned to us due to the address being incorrect, a store credit will be issue via email, minus the applicable shipping costs.